Shipping & Returns
Find all of your shipping, returns, and exchange questions below. Can't find an answer? Feel free to contact us here and we'll get back to you as soon as possible!
Refunds: Items may be returned within 7 days of purchase with the original receipt for a full refund to the original form of payment.
Store Credit: Returns made within 30 days of purchase date (with the original receipt) qualify for store credit.
Transfer Merchandise: Items purchased at one location and transferred from another are eligible for a full refund within 7 days of purchase date or store credit within 30 days of purchase date, following the same conditions as above.
Gift Receipts: Items with a gift receipt are eligible for exchange only within 30 days of the purchase date (not the received date).
Final Sale Items: All sale items and special orders are final sale.
Promotional Purchases: Items bought during promotions or events with a discount are eligible for store credit only, following the same conditions as above.
Condition Requirements: Merchandise must be unworn, unwashed, and unaltered, with all original tags attached. Footwear must be returned or exchanged with the original shoe box in its original condition.
Store Credit Validity: Store credits are valid for one year from the issue date.
Right to Refuse: Meredith Jaye / M and Em’s reserves the right to refuse refunds or exchanges if merchandise is not in original condition or if the return is outside the stated return window.
Additional Details
We accept returns and exchanges on full price merchandise that HAS NOT been worn, washed, used, or damaged, and has all original tags attached. ALL CLEARANCE AND SALE ITEMS ARE FINAL SALE. No gift wrapping on clearance and sale merchandise. We are not responsible for lost, delayed, or damaged UPS packages.
We don’t provide prepaid shipping labels for online returns, unless item comes damaged or we messed up your order. The customer is responsible for all return shipping costs. When making returns, please include the receipt/packing slip in shipment along with the item(s) you wish to return/exchange.
If you wish to exchange item(s), please email info@mandems.com or info@meredithjaye.com for assistance with determining the availability of exchange item(s). www.mandems.com/www.meredithjaye.com is not responsible for lost or damaged return packages.
An email and/or text notification will be sent to you once your package has been received and refunded by www.mandems.com/www.meredithjaye.com. Refunds will be issued to the original form of payment. Please allow 5-7 business days.
We reserve the right to refuse a refund or exchange if merchandise does not come back in original condition or past return/exchange window.